15% off 6+ bottles of wine . Free NSW delivery on 6+ standard bottles . Free Australia-wide delivery on $500+ spend

Translation missing: en.page.title: FAQ

I've found a product on your website, will it be available to purchase in-store?

Yes, all the products you find on our website are available in-store. The stock available on our website is reflective of our stock in-store. Sometimes, due to human error, our stock levels are out and we will rectify this as soon as possible. If you are thinking of coming in-store to collect some wines we recommend ordering it online and selecting "Click & Collect" at the checkout to secure the product(s).


I’ve added items to my shopping cart but I can’t see what I’ve put in it or can’t checkout?

It's surprising how much we get asked this question so we thought we'd clear the air. Your cart is located in the top right corner of every page. It's the shopping bag icon! Click on it to see what’s in your cart.


I’m unable to process through PayPal or Credit Card?

If you are definitely entering the correct details and you still can't complete your sale we recommend you refresh your cache by pressing Ctrl + F5 (PC) or CMD F5 (Mac). Then try adding the items and processing the sale again.


Can I preview my order before I purchase?

Of course you can. You can visit the Shopping Cart at any stage during your browsing of our website. In the shopping cart you will find all the products that you have actually added. From there you can simply and easily proceed to the checkout or edit your order and continue.


What is the discount structure for my order?

Wine & Sake will display two prices. The first price is for a single bottle and second price is for purchases of 6 bottles or more, so you get the benefit.

Spirits display only one price and there are no further discounts on these products regardless of the number of bottles.

Any further discount arising from bulk buys, offers or one off deals will be automatically calculated at the checkout.


Is there a minimum purchase quantity?

There is no minimum purchase. You are free to purchase a single bottle, or better yet, get a discount on 6 bottle purchases. We do ask that if you desire to place an order in excess of 60 bottles that you contact us to discuss the order and the best method of shipping for you.


How long will it take for my order to arrive if I want my order shipped?

It usually takes between 1-5 business days for your order to arrive after you've placed it depending on your proximity to our store. During busy periods like December additional delays can occur so we recommend ordering prior to these periods.


How much is freight?

We currently only ship to addresses within Australia. For all other countries we ask that you contact us to discuss it.

Deliveries are performed by our staff, Anonymous Wine Freight, Couriers Please, Aramex or Australia Post depending on your location.

Freight is calculated based on your shipping location and weight of the parcel. Freight is free for orders over $500.

Freight will be automatically added to your order at the checkout.


Can I order in-store and have my order shipped to my address?

Absolutely! If you prefer to shop in-store and have your wine shipped to an Australian address we will make it happen. 


What if I’m not home to receive my order?

If you are not home when our freight companies attempts to deliver your parcel/s the courier will leave a calling card to notify you.

You can check the progress of your delivery using the tracking number provided in the shipment email.


On what days does Annandale Cellars make deliveries?

Deliveries by our staff are made Wednesday to Saturday excluding most public holidays. Deliveries by our freight companies are made Monday to Friday excluding public holidays.

Online orders placed on the eve of a public holiday will be dispatched on the next business day.

Click and Collect orders are available for pick-up during the nominated stores normal trading hours. Our store is only closed on Good Friday and Christmas Day every year. To view our regular trading hours please click the following link, Contact Us.


Can I order online and collect from Annandale Cellars?

Absolutely. We offer a click-and-collect service and of course that means there is no freight fee.

Orders will be available pretty quickly but we will call or notify you by email when they are ready to collect.

If we see any inadvertent delay in gathering the stock together we will contact you.


I forgot about the wine! I need my order immediately.

If your order is super urgent, please contact us before you place your order. We'll do your best to get your order to you on time.

Click & Collect orders are only available for pick-up during the nominated store normal trading hours. Our store is closed on Good Friday and Christmas Day every year. To view our regular trading hours please click the following link, Contact Us.


I think I should have received my order by now.

Firstly, use your tracking number and enter it in the nominated freight companies website tracking service to check the status of your delivery.

All our shipments originate from our Annandale location. Generally speaking deliveries should arrive within 3 working days if the destination is one of Australia's east coast capital cities with a couple more days required for Adelaide, Darwin and Perth. Sadly because Australia is a huge place with lots of remote locations your order may take as much as 10 working days to arrive.

If you believe too much time has elapsed and your parcel has still not arrived please contact us.


I have received the wrong product.

Firstly, we apologise for the inconvenience. We will do everything we can to resolve the problem with a minimum of fuss. Give us a call or send us an email - contact us


The wine I received is faulty.

We take every precaution in our selection process to ensure that the wines we sell are fault-free but unfortunately sometimes corks closures fail. Please contact us and we will take every step to resolve the problem.


I want to return the wine I ordered.

We have a 30 day return policy. If you really don't like the wine that you ordered contact us as soon as possible. Freight charges may apply or you can simply come in-store to exchange it.

If you have been in possession of the wine for more than 30 days and still want to return it please contact us.